WSU Extension

Professional Development

EXTENSION SKILLS SERIES: Tools and Techniques for Managing and Resolving Conflict - Session 1: Understanding and Responding to Conflict

Extension Skills Series Webinar
Original Broadcast Date: July, 2012

: Amanda Murphy, William D. Ruckelshaus Center

Access Archived Webinar:
Access Archived PowerPoint:

CAHNRS/WSU Extension development and marketing staff present Fundraising: How to Build Excellence in your County Extension Program

Fundraising: How to Build Excellence in your County Extension Program
Themed Development Webinars for Extension Faculty and Staff

Weekly 30 minute sessions beginning Tuesday, January 24 at 8:30 a.m.

This 8-session webinar series will give WSU Extension faculty and staff an overview of how they can contribute to and lead fundraising efforts that benefit their County Excellence Fund and complement their day-to-day extension work.

Participants will meet CAHNRS/WSU Extension development and marketing staff and learn how to access
tools and resources for fundraising. Topics covered will include donor identification and relationship building, how to make an "ask", thanking donors and processing gifts, working with corporations and foundations, events and sponsorships, and developing a case statement for funding proposals and marketing materials.

Join CAHNRS Dean and WSU Extension Director Dan Bernardo for the first session in this webinar series, then tune in each week for more helpful insights and resources. All sessions will be archived for later viewing, but
registration for the webinar series is required and limited to 20 attendees.

Look for a future notice with a registration link and descriptions of each webinar session. Contact Mary-Kate Murray at or 509-335-3764 for more information.

Adobe Connect Participant Troubleshooting

Participating in an Adobe Acrobat Connect Meeting

T2T Workshop Materials and Resources

Developing Effective Online Trainings & Meetings

This information has been adapted from a training offered by Communities Connect Network in 2007. You can access the CCN training and supporting documents through the following sites: 
Web Conferencing webinar recording:
CCN Web Conferencing webinar 11-15-07.wmv
(Presentation slides and handouts available on the Web Conferencing work space page.)

The information is very relevant as Extension educators begin to think of using Adobe Connect and Presenter as mediums for reaching audiences.  A common name for seminars using the web as a delivery point is a webinar. Webinars are either synchronous or asynchronous, that is live or recorded for individuals to access on their own time through the web.  The technology that WSU Extension uses to develop webinars is Adobe Connect and Presenter. The eXtension system uses Moodle, a public access web delivery program. The information for developing quality training is the same regardless of web platform used.

Setting Your Target for an Online Training          

Before you jump right into developing your webinar, take a little time and do some pre planning that will make your educational program that much more effective.  Taking a little time up front to think about your goals, target audience, and what you want to teach will help you identify which conferencing features will be important to you and which tool will best fits your needs.

These questions will help you start your online training.

1. What are your goals?

A webinar can help you accomplish several goals, which can help you make decisions regarding the format of your program or meeting. Examples of goals include:

  •  Raising awareness about WSU Extension and/or a new program
  •  Teaching specific learning objectives to an audience
  •  Attracting people to more in-depth, in-person training at the Extension office
  •  Recruitment of volunteers and members
  •  Orienting and training volunteers
  •  Establishing your organization as a “Thought Leader” through facilitated discussion

Take some time to outline your primary and secondary goals for your webinar.

2. Who is your audience for the online program (and what will motivate them to attend)?

Potential audiences include remote staff, distant committee members, volunteers, staff and clients.

In planning your webinar describe the audience and their access to and comfort with the technology tools that will be used.

3. What is the content that will be delivered through the online training?

Consider the content you are trying to convey through the online training. Is it highly sensitive or political? Is it staff training about trust and communication? Is it highly complex, technical, or experiential?

A Webinar is great for certain topics, but is certainly not the best medium for all content. Think about your content and whether a webinar is the right vehicle to teach it. Understand the nature of the conference content and know the learning objectives for the online training.

4. What is your desired frequency for this seminar, program or meeting?

How often you want to hold this program will have implications for how you choose to structure it and what tools you use to lead it.

Identify which of the following options most closely describes your planned frequency for this online training?

  • It is a one-shot deal. I’m delivering the program once and that’s it.
  • I’ll need to hold it several times, but it will always need to be facilitated “live.”
  • I need to hold it several times, but it doesn’t always need to be live. A recorded version would work just fine.

If you plan on delivering this same content several times, consider using recording features so you can record the online training and make it available to others for later use. Alternately, you may consider screencasting tools to create digital self-paced tutorials your program participants can access at any time. ECES can assist you with the technology to deliver the online training in any of the manner that you need.

A Time Line for Developing Your Online Training

By:                                You Should:

Eight weeks before the webinar:

  • Have webinar topic, dates, and times chosen
  • Know your primary goals and learning objectives for the webinar
  • Arrange for an Adobe Acrobat Connect webinar through Extension Communication and Educational Support (ECES). Remember with Connect, meetings have a maximum capacity of 75 participants. It is recommend that you use the Bridge for audio, and if you do so, that cuts the capacity to 24 lines.

Six weeks before the webinar:

  • Craft a working course title and marketing “blurb”
  • Reserve a quiet calling space from which to lead your webinar
  • Enlist a volunteer or colleague to co-chair your webinar with you

Four weeks before the webinar:

  • Have a registration mechanism in place for attendees
  • Promote the course.
  • Send general confirmation emails to registrants (does not have to include detailed information for joining the webinar yet)

Two weeks before the webinar:

  • Know your webinar tool inside and out – especially key features
  • Schedule your webinar in your webinar tool to generate conference details like the hyperlink (URL) to join and a login (if applicable)
  • Test the webinar link and phone number before sending to registered attendees
  • Have your training materials updated and ready for online format

One week before the webinar:

  • Send reminders to registrants with the details they need to test compatibility and join the web and audio portions of your webinar
  • Resend marketing/outreach email to boost participation in your webinar
  • Prepare a feedback survey/evaluation that participants will fill out after the webinar
  • Lead a dry run of your webinar with peers/co-workers. As with every presentation – practice, practice, practice.

One day before the webinar:


  • Resend the detailed registration reminder to participants, including the compatibility test and web and audio instructions for your webinar
  • Resend one more outreach email to boost last-minute participation in your webinar
  • If possible, upload your presentation, handouts, and any other key data into your scheduled meeting on the webinar platform
  • Print an attendee list, including phone numbers and emails in case you need them for troubleshooting purposes




  • Use the restroom and get a glass of water before you begin
  • Join the webinar (audio and web) 15 minutes early to help troubleshoot any issues
  • Have fun!


After webinar:

  • Review evaluation feedback and make adjustments for the next webinar!

Research & Articles

Does WSU Extension Offer Instructor-Led Training for Adobe® Connect™?

Yes. Instructor-Led training for Adobe Connect is currently an on-demand class. Webinars have been presented throughout the system on how to use Connect and will be repeated as demand dictates. If a group of you are interested in this type of training, contact Jim Lindstrom at to schedule.

System Requirements (Basic feature)

Test your computer to make sure that your computer meets the hardware and software requirements for participating in an Adobe® Connect™ meeting.

Additional Resources

Capturing and Encoding Video for use in Adobe® Connect™

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Extension Professional Development, PO Box 1495, Washington State University, Spokane, WA 99210-1495, (509) 358-7871, Contact Jim Lindstrom