{"id":4167,"date":"2025-05-19T16:23:28","date_gmt":"2025-05-19T23:23:28","guid":{"rendered":"https:\/\/extension.wsu.edu\/king\/?page_id=4167"},"modified":"2025-07-14T16:36:02","modified_gmt":"2025-07-14T23:36:02","slug":"givepulse-help-faq","status":"publish","type":"page","link":"https:\/\/extension.wsu.edu\/king\/volunteer-portal\/givepulse-help\/givepulse-help-faq","title":{"rendered":"GivePulse Help FAQ"},"content":{"rendered":"<div class=\"wsu-row wsu-spacing-after--small wsu-row--sidebar-left\" >\r\n    \n<div class=\"wsu-column\"  style=\"width:15%\">\r\n\t\n<div class=\"wp-block-image wsu-spacing-before--small\">\n<figure class=\"aligncenter size-thumbnail is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/wpcdn.web.wsu.edu\/extension\/uploads\/sites\/28\/MG-flower-150x150.png\" alt=\"&quot;&quot;\" class=\"wp-image-130\" width=\"113\" height=\"113\" \/><\/figure><\/div>\n<\/div>\r\n\n\n<div class=\"wsu-column\"  style=\"\">\r\n\t\n\n<h1 class=\"wp-block-heading has-text-align-left\">GivePulse Help FAQ<\/h1>\n\n<\/div>\r\n\n<\/div>\n\n<div class=\"wsu-row wsu-spacing-before--default wsu-spacing-top--default wsu-row--sidebar-right\" >\r\n    \n<div class=\"wsu-column\"  style=\"\">\r\n\t\n<div class=\"wsu-decorator  wsu-decorator--style-lines-crimson\" style=\"top:0%;left:0%;height:51.5696%;width:30.2795%\"><\/div>\n\n<div class=\"wsu-overlap wsu-overlap-spotlight wsu-spacing-before--xxmedium wsu-spacing-after--xlarge wsu-overlap-spotlight--style-left-middle\">\r\n    <div class=\"wsu-overlap__container\">\r\n        <div class=\"wsu-overlap__column wsu-overlap--overlap-medium\">\r\n            <div class=\"wsu-overlap__column-inner\">\r\n                <div class=\"wsu-overlap-spotlight__image   wsu-notch--medium\">\r\n                    <div class=\"wsu-image-frame wsu-image--ratio-4-3\">\r\n                        <img decoding=\"async\" src=\"https:\/\/wpcdn.web.wsu.edu\/extension\/uploads\/sites\/29\/2024\/10\/MG-CE-pexels-pixabay-433333-683x1024.jpg\"\r\n                        srcset=\"https:\/\/wpcdn.web.wsu.edu\/extension\/uploads\/sites\/29\/2024\/10\/MG-CE-pexels-pixabay-433333-683x1024.jpg 683w, https:\/\/wpcdn.web.wsu.edu\/extension\/uploads\/sites\/29\/2024\/10\/MG-CE-pexels-pixabay-433333-200x300.jpg 200w, https:\/\/wpcdn.web.wsu.edu\/extension\/uploads\/sites\/29\/2024\/10\/MG-CE-pexels-pixabay-433333-768x1152.jpg 768w, https:\/\/wpcdn.web.wsu.edu\/extension\/uploads\/sites\/29\/2024\/10\/MG-CE-pexels-pixabay-433333-1024x1536.jpg 1024w, https:\/\/wpcdn.web.wsu.edu\/extension\/uploads\/sites\/29\/2024\/10\/MG-CE-pexels-pixabay-433333-1365x2048.jpg 1365w, https:\/\/wpcdn.web.wsu.edu\/extension\/uploads\/sites\/29\/2024\/10\/MG-CE-pexels-pixabay-433333-scaled.jpg 1707w\"\r\n                        sizes=\"(max-width: 683px) 100vw, 683px\"\r\n                        alt=\"Stack of books\"\r\n                        style=\"object-position: 42% 23%\"\r\n                        \/>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"wsu-overlap__column wsu-overlap--surface-column wsu-overlap--overlap-medium\">\r\n            <div class=\"wsu-overlap__column-inner\">\r\n                <div class=\"wsu-overlap-spotlight__caption  wsu-dropshadow--medium\">\r\n                    \n\n<h2 class=\"wp-block-heading  wsu-font-size--xmedium\">GivePulse Help for King County Master Gardeners  <\/h2>\n\n\n\n<p>GivePulse is our online volunteer management platform, used to maintain volunteer records, capture activity data and produce required reporting.<\/p>\n\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n\n<p><\/p>\n\n<\/div>\r\n\n\n<div class=\"wsu-column  wsu-border--color-midnight\"  style=\"\">\r\n\t\n<article class=\"wsu-card wsu-card--outline-shadow wsu-spacing-top--none wsu-spacing-bottom--none wsu-color-background--gray-5\">\r\n\t\t<div class=\"wsu-card__content\">\r\n\t\t\t\t\t\t<h2 class=\"wsu-title wsu-font-size--xxmedium\">\r\n\t\t\t\t\t\t\tMore Information\t\t\t\t\t<\/h2>\r\n\t\t\t\t\t\t\t\t\t<span class=\"wsu-card__content-custom\">\r\n\t\t\t\t\n    <nav class=\"wsu-navigation-vertical wsu-vertical-menu\">\n        <ul id=\"wsu-site-menu\" class=\"wsu-menu-collapse wsu-menu-collapse--style-vertical\"><li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\">Master Gardeners<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/about\">About<\/a><\/li>\n<li aria-expanded=\"false\" aria-haspopup=\"true\"><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/educational-outreach\/ask-a-master-gardener\">Ask a Master Gardener<\/a><button aria-label=\"{Open submenu Ask a Master Gardener\" class=\"wsu-menu-collapse--action-toggle\"><\/button>\n<ul class=\"sub-menu\">\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/educational-outreach\/ask-a-master-gardener\/answer-clinics\">Answer Clinics<\/a><\/li>\n<\/ul>\n<\/li>\n<li aria-expanded=\"false\" aria-haspopup=\"true\"><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/educational-outreach\">Educational outreach<\/a><button aria-label=\"{Open submenu Educational outreach\" class=\"wsu-menu-collapse--action-toggle\"><\/button>\n<ul class=\"sub-menu\">\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/educational-outreach\/many-demo-gardens\">Demonstration Gardens<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/educational-outreach\/speakers-bureau\">Speakers Bureau<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/educational-outreach\/youth-gardening\">Youth Garden and Nature Education<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/educational-outreach\/public-gardens\">Public Gardens<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/join-us\">Become a Master Gardener<\/a><\/li>\n<li aria-expanded=\"false\" aria-haspopup=\"true\"><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\">Gardening Resources<\/a><button aria-label=\"{Open submenu Gardening Resources\" class=\"wsu-menu-collapse--action-toggle\"><\/button>\n<ul class=\"sub-menu\">\n<li aria-expanded=\"false\" aria-haspopup=\"true\"><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\">Gardening Tip Sheets<\/a><button aria-label=\"{Open submenu Gardening Tip Sheets\" class=\"wsu-menu-collapse--action-toggle\"><\/button>\n\t<ul class=\"sub-menu\">\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-1\">#1 Gardening Websites<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-2\">#2 Gardening Publications<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-3\">#3 New to Gardening in Western WA?<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-4\">#4 Local Gardening Resources, Events<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-5\">#5 Edible Gardening<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-6\">#6 Container Gardening<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-7\">#7 Growing Tomatoes<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-8\">#8 Growing Herbs<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-9\">#9 Pest and Disease Control<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-10\">#10 Winter Flowering Shrubs<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-11\">#11 Lawns<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-12\">#12 Pollinator Friendly Gardening<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-13\">#13 Additional Gardening Publications<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-14\">#14 Climate Friendly Gardening<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/gardening-resources\/tip-sheets\/tip-sheet-15\">#15 Houseplants<\/a><\/li>\n\t<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li aria-expanded=\"false\" aria-haspopup=\"true\"><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/contact-us\">Contact Us<\/a><button aria-label=\"{Open submenu Contact Us\" class=\"wsu-menu-collapse--action-toggle\"><\/button>\n<ul class=\"sub-menu\">\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/contact-us\/county-mg-coordinator\">Contact the King County Master Gardener Coordinator<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/contact-us\/speakers-bureau-contact-page\">Speakers Bureau Contact Page<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/contact-us\/ask-a-master-gardener-contact-page\">Ask a Master Gardener Contact Page<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/contact-us\/request-translated-tip-sheets\">Request Translated Tip Sheet(s)<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/contact-us\/request-youth-teaching-kit\">Request Youth Teaching Kit<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/contact-us\/request-youth-complex-activities-supplies\">Request Youth Complex Activities Supplies<\/a><\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/mg-home\/contact-us\/request-technology-help\">Request Technology Help<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/extension.wsu.edu\/king\/volunteer-portal\">Volunteer Portal<\/a><\/li>\n<\/ul>    <\/nav>\n\n\t\t\t<\/span>\r\n\t\t\t\t\t<\/div>\r\n\t<\/article>\n<\/div>\r\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">GivePulse Users FAQ, rev. 07\/14\/2025<\/h2>\n\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__46493\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">What is GivePulse?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__46493\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>GivePulse is an online volunteer management platform used by volunteer organizations and universities across the country. Washington State University uses GivePulse to track both student and volunteer activities. The WSU Extension Master Gardener Program uses GivePulse to maintain volunteer records, capture activity data, process certifications, generate rosters and directories, and produce required state and federal reporting.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__92625\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">How do I obtain my WSU GivePulse account?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__92625\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>An authorized WSU GivePulse account will be created on your behalf and you will receive an invitation with a personal link to claim it. Step-by-step instructions will be provided for claiming your new account and it is important to follow them carefully to successfully complete the setup. Please do not attempt to create your own GivePulse account.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__66464\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">What if I don\u2019t receive the invitation to claim my WSU GivePulse account?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__66464\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>Please check your Spam or Junk folder, in addition to your Inbox. If you\u2019re still unable to find the invitation email from Washington State University | GivePulse, please contact the Program Office at king.mg@wsu.edu and request to have your personal invitation link email sent again. Please do not attempt to use another volunteer\u2019s invitation link.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__12691\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Where can I get help with using my WSU GivePulse account?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__12691\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>One-page Quick Guides can be found on the GivePulse Help page in our Volunteer Portal. If you need additional help, you may email our GivePulse Help Team at systemhelp@kingmg.org with a description of your issue or question, your preferred contact method and best times to reach you. An Extension Master Gardener volunteer from our GivePulse Help Team will respond within 48 hours.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__95104\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Why do I have to complete a Master Gardener Application in GivePulse to claim my account, when I\u2019ve already been accepted into the Program?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__95104\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>Information from your original application has been used to create your WSU GivePulse account, but not all information can be imported for you. We need your help in reviewing and updating your information, as needed, along with completing some additional information for your ongoing participation in the WSU Extension Master Gardener Program.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__23497\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">After I claim my WSU GivePulse account, how do I log back in?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__23497\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>Please review the one-page <em>GivePulse Quick Guide: Log Into Give Pulse<\/em> on the GivePulse Help page in our Volunteer Portal for our private Give Pulse link and step-by-step instructions. Your user ID is your personal email address. If you\u2019ve forgotten the password you created when you claimed your account, you may click the \u201cForgot Password\u201d link on the login page to reset it.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__60899\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Once I\u2019ve claimed my WSU GivePulse account, can I download and use the GivePulse mobile application?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__60899\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>No, the GivePulse mobile application does not support our state-mandated reporting requirements at this time. You may access the web version of GivePulse on your mobile device, instead.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__1135\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Why doesn\u2019t my GivePulse screen have the Washington State University banner across the top?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__1135\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>You may have logged into the wrong website. Please review the <em>GivePulse Quick Guide: Log Into GivePulse<\/em> on the GivePulse Help page in our Volunteer Portal for help with logging in. To ensure our Program\u2019s system configuration and customizations work in your account, it is important to always log in through our <a href=\"https:\/\/wsu.givepulse.com\/group\/453122-WSU-King-County-Master-Gardeners\" data-type=\"URL\" data-id=\"https:\/\/wsu.givepulse.com\/group\/453122-WSU-King-County-Master-Gardeners\">private GivePulse page<\/a>, which is at https:\/\/wsu.givepulse.com\/group\/453122-WSU-King-County-Master-Gardeners. Please save this link as a favorite, bookmark or shortcut on your device.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__35488\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">What are the steps for recording hours?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__35488\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>Please review the <em>GivePulse Quick Guide: Record Hours In GivePulse<\/em> on the GivePulse Help page in our Volunteer Portal for help with entering your hours.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__58929\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">What is an Impact?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__58929\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>GivePulse uses the term \u201cimpact\u201d to describe a volunteer activity. The volunteer service and continuing education activities you complete as a WSU Extension Master Gardener will be referred to as impacts in GivePulse. When we record our time for an activity, we \u201cadd an impact\u201d and enter required details about the activity.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__71646\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Why do I need to enter Start Time and End Time, rather than just the total number of hours?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__71646\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>It\u2019s required by state law. We\u2019re covered by workers\u2019 compensation insurance (medical aid only), so the Washington State Department of Labor &amp; Industries requires us to complete timesheets. Our GivePulse entries with Start Time and End Time satisfy this state requirement.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__41025\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Do I need to enter my exact Start Time and End Time?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__41025\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>Please enter your Start and End Times to the nearest 5-minute increment. We do not automatically round up our time.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__4997\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Can I enter my impacts in advance?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__4997\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>No, hours may be recorded only when the activity has been completed.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__62580\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">How do I know which category to use when I enter an Impact?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__62580\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>If you are unsure which impact category to use, you may consult your activity leader or contact the <a href=\"mailto:king.mg@wsu.edu\" data-type=\"mailto\" data-id=\"mailto:king.mg@wsu.edu\">Program Office<\/a> at king.mg@wsu.edu. Available impact categories for volunteer time entry include Answer\/Plant Clinics, Continuing Education, Demonstration Gardens, Other Educational Delivery, Program Support and Youth Outreach. Special events, such as Staying Mission Driven meetings, are pre-coded with a category, which will appear on your transcript after your entry is processed.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__48263\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Can I provide feedback and make requests in the Review, Reflection and Feedback section of the Add Impact form?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__48263\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>No, we do not utilize the Review, Reflection and Feedback section for communication and the Program Office does not usually access it, but you are welcome to capture notes in this section for your own personal reference. Any feedback or requests you wish to communicate must be emailed to the <a href=\"mailto:king.mg@wsu.edu\" data-type=\"mailto\" data-id=\"mailto:king.mg@wsu.edu\">Program Office<\/a> at king.mg@wsu.edu.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__97547\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Can I elect not to share information with Washington State University in the Sharing and Privacy Settings section of the Add Impact screen?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__97547\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>No, our impacts must always be shared with Washington State University, because the Extension Master Gardener Program is part of the University. Please do not change the Sharing and Privacy settings, or your hours may not be captured in our records. Only authorized Program and University staff have access to your GivePulse data.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__11017\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Why does my Impact have a status of Pending or Verification Pending in GivePulse?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__11017\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>All newly entered or newly updated impacts are automatically assigned Pending status until they are processed by the Program Office. The status will change to Verified once the impact has been processed. The Program Office does not have a set schedule for processing impacts, but it will typically be done at least monthly.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__77010\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Is someone checking to see whether I volunteered before my impact is processed?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__77010\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>No, as an Extension Master Gardener, you are trusted to report honestly. However, every impact entry must still be reviewed to ensure the data was captured correctly for our required state and federal reporting.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__8400\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">If I made a mistake, how can I update or delete my Impact?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__8400\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>Please review the one-page <em>GivePulse Quick Guide: Update or Delete GivePulse Entry<\/em> on the GivePulse Help page in our Volunteer Portal for help with updating or deleting a time entry (impact). When you update an impact in Verified status, it will automatically change back to Pending status for Program Office review and this is not a cause for concern. The Program Office and System Administrator do not have the ability to delete an impact on your behalf.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__52525\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">What does it mean if I receive a notification that my Impact has been \u201cDisputed\u201d in GivePulse?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__52525\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>A status of \u201cDisputed\u201d simply means there was an error in the impact entry. The notification you received will include an explanation of the error, along with a link to update or delete the Impact, if needed.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__43152\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">How can I see how many volunteer hours I\u2019ve completed so far this year?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__43152\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>Please review the <em>GivePulse Quick Guide: Obtain GivePulse Hours Report<\/em> on the GivePulse Help page in our Volunteer Portal for instructions to obtain a report of your hours for a specific date range. Your hours report includes only Verified entries and will not reflect any Pending entries.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__87717\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Why doesn\u2019t my hours report reflect all of the impacts I\u2019ve entered?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__87717\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>Ensure you\u2019ve set the correct date range and remember that impacts in Pending status will not appear in your hours report until they have been processed and the status has changed to Verified.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__84633\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">How often do I have to enter my hours?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__84633\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>As WSU Extension Master Gardener volunteers, we are required to keep our time reporting up to date at least monthly, per the WSU Extension Master Gardener Program Handbook, rev. 2020. However, you are strongly encouraged to record your hours as soon as possible after you volunteer, while the information is still fresh.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__73625\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Do I need to report all of my hours, even if I\u2019ve already completed my annual requirements?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__73625\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>Yes, it\u2019s very important to report all of your hours, even after completing your annual requirements! Our reported volunteer hours help us secure the funding necessary to continue operating our Program, including state and federal funding through WSU and donations raised by our Foundation. In addition, you will not be covered by our workers\u2019 compensation insurance (medical coverage) if you don\u2019t report your hours.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__87823\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Can the Program Office enter my volunteer hours into GivePulse on my behalf?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__87823\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>No, the Program Office is not able to enter hours on your behalf. If you are unable to perform this task yourself, please consider engaging a family member or friend to assist.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__71593\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Can I communicate to the Program Office, including Sarah Moore, by using the Contact buttons\/links and messaging functions in GivePulse?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__71593\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>Please email the <a href=\"mailto:king.mg@wsu.edu\">Program Office<\/a> and Sarah Moore at king.mg@wsu.edu, instead. Although they can receive messages through GivePulse, it is more difficult to manage and respond that way. The Program Office team can more effectively and efficiently support you via email.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__20944\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">Where can I find out how many service and continuing education hours are required to earn renewed certification for next year?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__20944\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>This information is posted on the home page of <a href=\"https:\/\/wsu.givepulse.com\/group\/453122-WSU-King-County-Master-Gardeners\">our private GivePulse group<\/a> at https:\/\/wsu.givepulse.com\/group\/453122-WSU-King-County-Master-Gardeners. Please log in to view the page. You may email the <a href=\"mailto:king.mg@wsu.edu\">Program Office<\/a> at king.mg@wsu.edu if you have questions after reviewing the posted information.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n<div class=\"wsu-accordion\">\r\n    <h3 id=\"unique-id-1__20919\" class=\"wsu-accordion__title\">\r\n        <button class=\"wsu-accordion__title-button wsu-accordion--toggle\" aria-expanded=\"false\" aria-controls=\"unique-id-1__content\">\u00a0<br>How can I locate and complete activity report forms, request forms, and the annual certification application in GivePulse?<\/button>\r\n    <\/h3>\r\n    <div id=\"unique-id-1__content\" class=\"wsu-accordion__content\" aria-labelledby=\"unique-id-1__20919\">\r\n        <div class=\"wsu-accordion__content-inner\">\r\n            \n\n<p>These items cannot be accessed by navigating in GivePulse. If you have been designated by your clinic leader, garden leader or other team leader to submit a specific type of activity report on their behalf, they will provide a direct link to the form you need. For other forms, including the annual certification application, links will be provided in communications from the Program Office or you may email the <a href=\"mailto:king.mg@wsu.edu\">Program Office<\/a> at king.mg@wsu.edu.<\/p>\n\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>GivePulse Users FAQ, rev. 07\/14\/2025<\/p>\n","protected":false},"author":41,"featured_media":0,"parent":3332,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wsuwp_accessibility_report":null,"_expiration_date":""},"categories":[9],"tags":[14],"_links":{"self":[{"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/pages\/4167"}],"collection":[{"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/comments?post=4167"}],"version-history":[{"count":44,"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/pages\/4167\/revisions"}],"predecessor-version":[{"id":4446,"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/pages\/4167\/revisions\/4446"}],"up":[{"embeddable":true,"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/pages\/3332"}],"wp:attachment":[{"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/media?parent=4167"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/categories?post=4167"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/extension.wsu.edu\/king\/wp-json\/wp\/v2\/tags?post=4167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}