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San Juan County WSU Extension San Juan Islands Agricultural Summit

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Attending the 2021 San Juan Islands Ag Summit

How do I attend Summit events?

You will receive an email from sji.agsummit@wsu.edu with instructions and links prior to the events. Check your junk mail first, and then contact us if you haven’t received it. Email sji.agsummit@wsu.edu .

 

TROUBLESHOOTING

Here is an overview of common issues we anticipate, and very brief suggestions for solutions:

 

Problem 
Possible solution 
Can’t run Zoom  Download the latest version here: https://zoom.us/download  

Use the link from the “ATTENDING THE SUMMIT” email (NO LINKS in the Registration email) 

 

Can’t connect to Webinar/Meeting  STEPS TO JOIN AN EVENT 

Please sign in 10 minutes early. Events will start on time. 

Prior to clicking on the link to join an event: 

1. Launch the Zoom application (start/open the Zoom software) 

2. Sign into your Zoom account. 

3. Then click on Zoom link. Use the link in the ATTENDING THE SUMMIT email (NO LINKS in the Registration email) 

Make sure to log into Zoom using the email used to register for the Ag Summit. 

 

Zoom errors or issues  Check if Zoom software is up-to-date. Download the latest version here: https://zoom.us/download 

 

Zoom says you don’t have an account  Create an account here: https://zoom.us/freesignup/ Use the email you used to register for Ag Summit 

 

Zoom is running; don’t know how to get to Webinar  Use the link from the “ATTENDING THE SUMMIT” email (NO LINKS in the Registration email) 

 

Link in Confirmation email doesn’t work  Exit Zoom and start over: 

Prior to clicking on the link to join an event: 

1. Launch the Zoom application (start/open the Zoom software) 

2. Sign into your Zoom account. 

3. Then click on Zoom link. Use the link in the ATTENDING THE SUMMIT email (NO LINKS in the Registration email) 

 

Still doesn’t work: reboot computer and try again 

 

Don’t know the Webinar ID/passcode  Don’t need these if you follow the link in the ATTENDING THE SUMMIT email 

 

Used the ATTENDING THE SUMMIT email link but it says I need to register 

 

Make sure you are logged into Zoom with the same email you used to register 
Used ATTENDING THE SUMMIT email link but it says the Webinar link is invalid/expired  

 

Find the latest ATTENDING THE SUMMIT email for the link to the current sessions 
Can’t find email with links  Email subject line : ATTENDING THE 2021 SJI AG SUMMIT 🌿 [ dates] 

Email is “From” sji.agsummit@wsu.edu 

Email was sent “To” the email address you used to register 

 

No sound  Turn speakers off and then back on 

Test speakers 

Make sure Zoom is set to use the correct speakers 

If your speakers require power, make sure they’re plugged in/turned on 

 

No video  Note that “wait” screen will be shown until the broadcast starts 

If the broadcast has not started but you can’t see the “wait” screen, or if the broadcast has started and there’s no video, exit Zoom and then restart, using the link in the Confirmation email 

Still doesn’t work: reboot computer and try again 

 

Not seeing on screen what the presenter is describing  Change the Zoom View (top-right corner of the screen) and then change it back (refreshes the view) 

 

Screen freezes or video/audio is spotty  Possible Internet/Wifi/bandwidth issue 

Turn off any other devices that are using Wifi 

Turn off any other apps that are running on your device 

Exit Zoom and then return to the link in the Confirmation email and try again 

Still doesn’t work: reboot computer and try again 

 

Chat doesn’t work  The chat function may or may not be enabled for the event; s not enabled for this Webinar; send technical issues to sji.agsummit@wsu.edu or enter content questions in the Q&A box 

 

I can’t unmute myself  Microphones are not enabled for Webinar attendees; send technical issues to sji.agsummit@wsu.edu or enter content questions in the Q&A box  

 

My Q&A question has not been answered  Questions may or may not be answered during the lecture; your question may be answered during the discussion period 

 

I can’t turn on my video camera  Video access is not enabled for Webinar attendees 

 

Zoom isn’t working on my smart phone, tablet, or other mobile device  Recommended hardware for the Ag Summit is a computer; a mobile device may work, but this is not a supported scenario and we cannot assist with device-specific issues 

 

 

Helpful Links 

Zoom sign-upmake sure to sign up with same email used to register in Eventbrite for the Ag Summit   https://zoom.us/freesignup/ 

Zoom sign-up assist   https://support.zoom.us/hc/en-us/articles/360034967471-Quick-start-guide-for-new-users#:~:text=Creating%20your%20own%20account,this%20email%2C%20click%20Activate%20Account 

Zoom get-started  https://support.zoom.us/hc/en-us/categories/200101697  

Download the latest version of Zoom here: https://zoom.us/download 

VIEW SUMMIT SCHEDULE AND EVENT DESCRIPTIONS Zoom Tips