Skip to main content Skip to navigation

Coronavirus COVID-19

COVID-19 Advisory: WSU Extension is working to keep our communities safe. All Extension programming is being provided virtually, postponed, or canceled. Effective March 16, 2020, WSU Extension county offices and WSU Research & Extension Centers will be closed to the public. We are available via email, phone, and webconference.

Zoom Information

Troubleshooting Connection Issues for Zoom Meetings

Please see the attached PDF document that will help with connection issues for zoom meetings of staff, volunteers and guests. Zoom access error

Problem

When attempting to join a WSU Zoom meeting, you are prompted with one of the following dialog windows:

Solution

WSU Zoom meetings require you to have a Zoom account (free or paid), and be signed into that Zoom account before you join WSU Zoom meetings. Please note, this does not necessarily mean you need a meeting ‘passcode’ to join the meeting, but rather you are not signed in to your Zoom Desktop Application on your computer.

  1. If you have a WSU account, or credentials (Students, Faculty, and Staff), please refer to the ‘Installation & Sign In’ section of the following guide: Zoom – Joining Meetings and Best Practices
  2. If you are a non-WSU participant, please follow the steps below:
    1. If you do not have a free Zoom account, please create one on Zoom’s Sign Up page.
    2. Please refer to the ‘Sign In’ section of the Zoom Getting Started Article
  3. If you are a ZoomForGov participant (prompting you to switch accounts if you are already signed in to Zoom), please use the following steps.
    1. If you do not have a free Zoom account, please create one on Zoom’s Sign Up page.
    2. Sign in to Zoom with a personal/free Zoom account, and then attempt to join the meeting.
  4. Once you have successfully signed in to Zoom, you will be able to join the meeting.